Man with Van Balham Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Balham provides removal and related services. By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any removal, transportation, loading, unloading, packing, or related service provided by Man with Van Balham.

1.2 Customer means the individual or business that makes a booking with Man with Van Balham for the provision of Services.

1.3 Goods means the items, belongings, furniture, equipment, or property that are to be moved, transported, or handled by Man with Van Balham.

1.4 Vehicle means any van or other vehicle used by Man with Van Balham to carry out the Services.

1.5 Contract means the agreement between the Customer and Man with Van Balham for the supply of Services, incorporating these Terms and Conditions and any written confirmation or agreed quotation.

2. Scope of Services

2.1 Man with Van Balham provides local and regional removal and transportation services, including domestic and small commercial moves, man and van hire, and related handling of Goods.

2.2 The exact scope of the Service for each booking, including the number of personnel, size of Vehicle, estimated duration, and any additional services such as packing, shall be agreed with the Customer at the time of booking or in subsequent written confirmation.

2.3 Any Services requested that fall outside what was agreed at the time of booking, including extra stops, additional Goods, or extended hours, may be subject to extra charges and will only be carried out where capacity is available.

3. Booking Process

3.1 Bookings may be requested by the Customer through our booking channels as communicated from time to time. A booking is not confirmed until Man with Van Balham has issued explicit confirmation.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to addresses, property access details, floor levels, parking restrictions, approximate volume or list of Goods, and any items that are unusually heavy, fragile, or valuable.

3.3 The Customer is responsible for ensuring that the information supplied at the time of booking is correct. Man with Van Balham reserves the right to revise the quotation, adjust the charges, or, in serious cases of misrepresentation, cancel the Service if the information provided is materially inaccurate or incomplete.

3.4 All bookings are subject to availability. Man with Van Balham is under no obligation to accept any booking request.

4. Quotations and Pricing

4.1 Any quotation provided, whether verbally or in writing, is based on the information provided by the Customer and on Man with Van Balham’s current rates.

4.2 Quotations may be provided on an hourly rate basis or as a fixed price for the job. The basis of the quotation will be communicated at the time of booking.

4.3 Quotations do not include charges for parking fees, congestion or clean air zone charges, tolls, ferry costs, or any similar expenses incurred in carrying out the Service. Such charges shall be payable by the Customer in addition to the quoted amount.

4.4 Unless otherwise stated, quotations are valid for a limited period from the date of issue and may be withdrawn or revised at any time before a booking is confirmed.

5. Payments and Charges

5.1 The Customer agrees to pay all charges for the Services as quoted or as otherwise agreed, including any additional charges arising under these Terms and Conditions.

5.2 Man with Van Balham may require a deposit or pre-payment to secure a booking. Where a deposit is required, this will be communicated to the Customer at the time of booking. A booking may not be considered confirmed until the deposit is received.

5.3 Unless otherwise agreed, all outstanding balances are payable immediately on completion of the Service. Man with Van Balham reserves the right to refuse to unload Goods or to withhold onward transportation until payment is made in full.

5.4 If the Service is provided on an hourly rate basis, the minimum charge and the method of rounding up partial hours will be specified at the time of booking. Waiting time caused by circumstances beyond our control, including delays in gaining access to a property, shall be chargeable at the agreed hourly rate.

5.5 If payment is not received when due, Man with Van Balham reserves the right to charge interest on overdue amounts at a reasonable commercial rate, as well as any reasonable costs incurred in recovering the debt.

6. Cancellations, Rescheduling, and Delays

6.1 If the Customer wishes to cancel or reschedule a booking, they must notify Man with Van Balham as early as possible.

6.2 Man with Van Balham may apply cancellation charges depending on the notice given by the Customer. Typical cancellation terms may include:

a Cancellation more than 48 hours before the scheduled start time No cancellation fee, and any deposit may be refundable or transferable at our discretion.

b Cancellation between 24 and 48 hours before the scheduled start time A cancellation fee may be charged, which may include forfeiture of part or all of any deposit.

c Cancellation less than 24 hours before the scheduled start time A cancellation fee up to the full quoted amount may be charged, and any deposit may be non-refundable.

6.3 If the Customer fails to be present at the agreed start time and location, or fails to provide access to the premises, this may be treated as a late cancellation and charged accordingly.

6.4 Man with Van Balham will use reasonable efforts to arrive at the agreed time. However, times are estimates only and may be affected by traffic, weather, road conditions, vehicle breakdown, or other circumstances beyond our control. We shall not be liable for any loss or inconvenience suffered by the Customer as a result of delay, provided we act with reasonable care.

6.5 In the unlikely event that Man with Van Balham must cancel a booking, any deposit or pre-payment will be refunded. Our liability will be limited to the amount paid by the Customer for that booking.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a Ensuring that adequate parking is available for the Vehicle at both collection and delivery locations, and for obtaining any necessary permits or permissions.

b Ensuring that access to and within the property is safe, clear, and suitable for moving the Goods, including stairways, lifts, and corridors.

c Packing and securing Goods appropriately, unless a packing service has been specifically requested and agreed.

d Properly labelling and identifying fragile, valuable, or delicate items, and drawing attention to any items with special handling requirements.

e Complying with all applicable laws and regulations in connection with the Goods and the premises.

7.2 The Customer must not request the transportation or disposal of any items that are illegal, hazardous, explosive, corrosive, or otherwise dangerous or prohibited. Man with Van Balham reserves the right to refuse to handle any such items.

8. Excluded Items and Waste Regulations

8.1 Man with Van Balham is a removal and transportation service and is not a licensed waste carrier for general refuse unless expressly stated. The Customer must not treat the Service as a waste collection or fly-tipping facility.

8.2 The Customer must not request the disposal of domestic or commercial waste, controlled waste, or items that are subject to specific waste regulations, unless this has been expressly agreed and can be lawfully carried out.

8.3 Hazardous materials, including but not limited to chemicals, asbestos, gas cylinders, flammable liquids, and clinical waste, will not be removed or transported.

8.4 The Customer remains responsible for ensuring that any disposal of items complies with waste management and environmental regulations. Man with Van Balham shall not be liable for any penalties, fines, or consequences arising from the Customer’s failure to comply with such regulations.

9. Liability and Limitations

9.1 Man with Van Balham will take reasonable care in handling and transporting the Goods. However, the Customer acknowledges that minor scuffs, marks, or wear arising from normal handling may occur, particularly where items are large, heavy, or difficult to move.

9.2 Man with Van Balham’s liability for loss of or damage to Goods, where such loss or damage is caused by our negligence, shall be limited to a reasonable amount, taking into account the age, condition, and value of the Goods and the charges paid for the Service.

9.3 Man with Van Balham shall not be liable for:

a Loss or damage arising from incorrect or inadequate packing by the Customer.

b Loss or damage to Goods that were already defective, damaged, or in poor condition.

c Loss of data or information stored on electronic devices.

d Indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.

9.4 Any claim for loss or damage must be notified to Man with Van Balham as soon as reasonably practicable and in any event within a reasonable time after completion of the Service. The Customer must allow us a reasonable opportunity to inspect any alleged damage.

9.5 Man with Van Balham shall not be liable for any loss or damage caused by circumstances beyond our reasonable control, including but not limited to adverse weather, road closures, accidents, acts of third parties, or events classified as force majeure.

10. Insurance

10.1 Man with Van Balham maintains insurance appropriate for a removal and van service business. The existence of such insurance does not extend or increase our liability beyond the limits set out in these Terms and Conditions.

10.2 The Customer is encouraged to maintain their own contents or goods-in-transit insurance where the value of the Goods is significant or where additional protection is desired.

11. Access, Parking, and Property Damage

11.1 The Customer is responsible for ensuring suitable access and parking for the Vehicle. Any parking charges, fines, or penalties incurred as a direct result of following the Customer’s instructions or due to the absence of lawful parking arrangements may be charged to the Customer.

11.2 Man with Van Balham will take reasonable care to avoid damage to property and surroundings. However, where the Customer insists that Goods be moved in circumstances that present a clear risk of damage, we may either refuse to proceed or ask the Customer to confirm that they accept responsibility for those risks.

11.3 The Customer should take reasonable steps to protect floors, carpets, and walls where appropriate. Man with Van Balham shall not be liable for normal wear or minor cosmetic damage arising from the reasonable performance of the Service.

12. Customer Conduct and Health and Safety

12.1 The Customer must treat Man with Van Balham personnel with respect and must not engage in abusive, threatening, or unsafe behaviour.

12.2 Man with Van Balham reserves the right to refuse or discontinue the Service where our staff consider that their health or safety is at risk, including but not limited to hazardous environments, aggressive behaviour, or illegal activities at the premises.

13. Complaints and Dispute Resolution

13.1 If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with Man with Van Balham as soon as possible so that we can seek to resolve it promptly.

13.2 We will investigate complaints in good faith and aim to provide a response within a reasonable time. The Customer agrees to co-operate with any investigation and provide relevant information or evidence as requested.

14. Amendments to these Terms

14.1 Man with Van Balham may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.

14.2 Any changes required by law or regulation may apply immediately to existing and future Contracts where necessary to ensure compliance.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Contract between the Customer and Man with Van Balham, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services, including any non-contractual disputes or claims.

16. Severability

16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any quotation or written confirmation provided by Man with Van Balham, constitute the entire agreement between the parties and supersede any prior understandings or agreements relating to the subject matter.

17.2 The Customer acknowledges that they have not relied on any statement, promise, or representation that is not set out in these Terms and Conditions or in the written confirmation of the booking.